Health Act 2004
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PART 9 Complaints | ||
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Definitions (Part 9). |
45.—In this Part— | |
“action” means anything done or omitted to be done— | ||
(a) by the Executive, or | ||
(b) by a service provider in connection with the provision of— | ||
(i) a health or personal social service that is the subject of an arrangement under section 38 , or | ||
(ii) a service in respect of which assistance is given under section 39 ; | ||
“close relative”, in relation to another person, means a person who— | ||
(a) is a parent, guardian, son, daughter or spouse of the other person, or | ||
(b) is cohabiting with the other person; | ||
“complaints officer” means a person designated— | ||
(a) by the Executive for the purpose of dealing with complaints made to it in accordance with procedures established under section 49 (1)(a), or | ||
(b) by a service provider for the purpose of dealing with complaints made to the service provider in accordance with procedures established under section 49 (1)(a) or (2); | ||
“complaint” means a complaint made under this Part about any action of the Executive or a service provider that— | ||
(a) it is claimed, does not accord with fair or sound administrative practice, and | ||
(b) adversely affects the person by whom or on whose behalf the complaint is made; | ||
“complainant” means a person who is entitled under section 46 to make a complaint under this Part on the person's own behalf or on behalf of another. |