Health Act 2004
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Annual report to include report on complaints and reviews. |
55.—(1) The Executive shall submit to the Minister, as part of the Executive's annual report, a general report on the performance of its functions under this Part during the previous year containing such information as the Executive considers appropriate or as the Minister may specify. | |
(2) A service provider who has established a complaints procedure by agreement with the Executive shall in each year, at such time and in such manner as the Executive may determine, provide the Executive with a general report on the complaints received by the service provider during the previous year indicating— | ||
(a) the total number of complaints received, | ||
(b) the nature of the complaints, | ||
(c) the number of complaints resolved by informal means, and | ||
(d) the outcome of any investigations into the complaints. | ||
(3) If the Executive assigns its functions under section 49 (4) to another body, that body shall in each year, at such time and in such manner as the Executive may determine, provide the Executive with a general report on the reviews conducted by it during the previous year indicating— | ||
(a) the total number of reviews, | ||
(b) the nature of the reviews, and | ||
(c) the outcome of the reviews. |