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Time limit for making complaints
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62. (1) A complaint must be made within the period specified under subsection (2) or the extended time limit under subsection (3).
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(2) The specified period is 12 months beginning not later than—
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(a) the date of the action giving rise to the complaint, or
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(b) the date the person by whom or on whose behalf the complaint is to be made became aware of the action giving rise to the complaint.
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(3) A complaints officer may extend the time limit for making a complaint if in the opinion of the complaints officer special circumstances make it appropriate to do so.
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