Child and Family Agency Act 2013
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Complaint and review procedures to be established | ||
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64. (1) Subject to subsection (2) and any regulations under section 68 , the Agency shall establish procedures for— | ||
(a) dealing with complaints against the Agency or a service provider, and | ||
(b) reviewing, at the request of a complainant, any recommendation made by a complaints officer following the investigation of a complaint. | ||
(2) Any service provider may, with the agreement of the Agency, establish procedures, in place of the procedures established under subsection (1)(a), for dealing with complaints against the service provider. | ||
(3) The Agency may agree to a service provider establishing such procedures if satisfied that they will be of a comparable standard to the procedures established by the Agency under subsection (1)(a). | ||
(4) Subject to any regulations under section 68 , the Agency may assign to another person the Agency’s functions under subsection (1). |