Consumer Rights Act 2022
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SCHEDULE 2 Information to be provided: on-premises contract | ||
The information to be provided by the trader to the consumer in accordance with section 101 is as follows: | ||
(a) the main characteristics of the goods, digital content, digital service or service, to the extent appropriate to the medium and to the goods, digital content, digital service or service; | ||
(b) the identity of the trader, including the trader’s trading name and legal identity; | ||
(c) the geographical address at which the trader is established, and the trader’s telephone number; | ||
(d) the total price of the goods, digital content, digital service or service inclusive of taxes or, where the nature of the goods, digital content, digital service or service is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated; | ||
(e) where applicable, all freight, delivery or postal charges additional to the price referred to in clause (d) or, where those charges cannot reasonably be calculated in advance, the fact that such additional charges may be payable; | ||
(f) where applicable, the arrangements for payment, delivery, performance and the time by which the trader undertakes to deliver or supply the goods, digital content, digital service or service; | ||
(g) where applicable, the trader’s complaint handling policy; | ||
(h) the existence of a legal obligation on the trader to supply goods, digital content or a digital service that is in conformity with the contract; | ||
(i) where applicable, the existence and the conditions of any after-sales service or commercial guarantee; | ||
(j) the duration of the contract where applicable or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating it; | ||
(k) where applicable, the functionality, including applicable technical protection measures, of goods with digital elements, digital content or digital services; | ||
(l) where applicable, any relevant compatibility and interoperability of goods with digital elements, digital content and digital services of which the trader is aware, or can reasonably be expected to have been aware; | ||
(m) such information as may be specified in regulations made under section 102 (1). |