Consumer Rights Act 2022
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Time limits and means of reimbursement by trader: sales contract | ||
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31. (1) This section applies where the consumer has the right under section 27 (4), 30 (2) or (7) or 37 (4) to be reimbursed by the trader. | ||
(2) The trader shall reimburse the consumer— | ||
(a) without undue delay and in any event not later than 14 days after the date on which the trader received— | ||
(i) the goods back, or | ||
(ii) if the trader so chooses, evidence provided by the consumer of having returned the goods, | ||
(b) using the same means of payment as the consumer used to pay for the goods, unless the consumer expressly agrees otherwise and provided that the consumer does not incur any fees as a result of such reimbursement, and | ||
(c) without the imposition of any fee on the consumer in respect of the reimbursement. | ||
(3) If a trader fails to comply with an obligation imposed by subsection (2), the trader shall be liable in damages for any loss or damage suffered by the consumer as a result of the failure. |