Consumer Rights Act 2022
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Time limits and means of reimbursement by trader: digital content contract or digital service contract | ||
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68. (1) Subject to subsection (2), where the trader is required by section 63 (5), 64 (6)(b)(ii) or 67 (1) to reimburse the consumer, the trader shall carry out the reimbursement— | ||
(a) without undue delay and in any event before the expiry of the period of 14 days beginning on the date on which the trader was informed of the consumer’s decision to exercise the right to a price reduction or to terminate the digital content contract or digital service contract, | ||
(b) using the same means of payment as the consumer used to pay for the digital content or digital service, unless the consumer expressly agrees otherwise and provided that the consumer does not incur any fees as a result of such reimbursement, and | ||
(c) without the imposition of any fee on the consumer in respect of the reimbursement. | ||
(2) Where the reimbursement relates to digital content supplied on a tangible medium, the trader may withhold the reimbursement until the trader has received— | ||
(a) the tangible medium back, or | ||
(b) if the trader so chooses, evidence provided by the consumer of having returned the tangible medium. | ||
(3) If a trader fails to comply with the obligation to reimburse the consumer in accordance with this section, the trader shall be liable in damages for any loss or damage suffered by the consumer as a result of the failure. |