Child and Family Agency Act 2013
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Annual report to include report on complaints and reviews | ||
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70. (1) The Agency shall submit to the Minister, as part of the Agency’s annual report, a general report on the performance of its functions under this Part during the previous year containing such information as the Agency considers appropriate or as the Minister may specify. | ||
(2) A service provider who has established a complaints procedure by agreement with the Agency shall in each year, at such time and in such manner as the Agency may determine, provide the Agency with a general report on the complaints received by the service provider during the previous year indicating— | ||
(a) the total number of complaints received, | ||
(b) the nature of the complaints, | ||
(c) the number of complaints resolved by informal means, and | ||
(d) the outcome of any investigations into the complaints. | ||
(3) If the Agency assigns its functions under section 64 (4) to another person, that person shall in each year, at such time and in such manner as the Agency may determine, provide the Agency with a general report on the complaints dealt with and reviews conducted by it during the previous year indicating— | ||
(a) the total number of complaints and reviews, | ||
(b) the nature of the complaints and reviews, and | ||
(c) the outcome of the complaints and reviews. |