Consumer Rights Act 2022

Right to cancel

112. (1) A consumer may cancel a distance contract or an off-premises contract before the expiry of the cancellation period in accordance with section 115 without giving any reason for the cancellation.

(2) A consumer who cancels a distance contract or an off-premises contract in accordance with subsection (1) shall not incur any costs or liability other than those for which he or she is liable under the following provisions:

(a) section 117 (2) (non-standard delivery);

(b) section 118 (5) (direct cost of returning goods);

(c) section 118 (6)(b) (diminished value of goods);

(d) section 119 (3) (services, digital services, gas, water, electricity, or district heating supplied during cancellation period).