Consumer Rights Act 2022
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Exercise of right to cancel | ||
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115. (1) Where the consumer wishes to exercise the right to cancel a distance contract or an off-premises contract under section 112 , the consumer shall, before the expiry of the cancellation period, inform the trader of his or her decision to cancel the contract. | ||
(2) For the purposes of informing the trader under subsection (1), the consumer may— | ||
(a) use the model cancellation form set out in Part 2 of Schedule 4 , or | ||
(b) make any other unequivocal statement setting out his or her decision to cancel the contract. | ||
(3) Where the trader gives the consumer the option to do so, the consumer may fill in and submit the cancellation form or the statement referred to in subsection (2) on the trader’s website. | ||
(4) Where the consumer exercises the option in subsection (3), the trader shall communicate to the consumer without delay an acknowledgement on a durable medium of receipt of the consumer’s cancellation of the contract. | ||
(5) The consumer exercises the right to cancel within the cancellation period if he or she sends the communication concerning the exercise of the right to the trader before that period has expired. | ||
(6) In case of dispute, it is for the consumer to show that the right to cancel was exercised in accordance with this section. |