Health (Miscellaneous Provisions) (No. 2) Act 2024
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Amendment of section 101 of Principal Act | ||
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18. Section 101 of the Principal Act is amended, in subsection (3), by the substitution of the following paragraph for paragraph (a): | ||
“(a) may, subject to any regulations made under Part 9 of the Health Act 2004 , require registered providers— | ||
(i) to make adequate arrangements for an accessible and effective procedure for dealing with complaints made by or on behalf of a person who is or was receiving any of the services provided through a designated centre or who is seeking or has sought any such service, | ||
(ii) to nominate a member of staff of a designated centre to be the complaints officer and another member of such staff to be the review officer to investigate and review complaints for the designated centre, | ||
(iii) to ensure that persons employed in the designated centre are appropriately trained on the arrangements for dealing with complaints, and | ||
(iv) to publicise the arrangements for dealing with complaints,”. |