Consumer Rights Act 2022

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Omission of information on right to cancel

114. (1) If a trader does not provide a consumer with the information on the right to cancel the contract required by clause (m) of Schedule 3 , the cancellation period expires on the expiry of the period of 12 months beginning on the day on which it would otherwise have expired in accordance with section 113 .

(2) Subject to subsection (3), if the trader provides the consumer with the information on the right to cancel required by clause (m) of Schedule 3 within 12 months of the day on which the cancellation period would, but for this subsection have expired in accordance with section 113 , that cancellation period shall instead expire on the expiry of the period of 14 days beginning on the day on which the consumer receives that information.

(3) In the case of an off-premises contract concluded in the context of an unsolicited visit by a trader to a consumer’s home or an excursion organised by a trader with the aim or effect of promoting or selling to a consumer—

(a) goods,

(b) a service,

(c) digital content that is not supplied on a tangible medium,

(d) a digital service, or

(e) water, gas or electricity that is not supplied in a limited volume or set quantity,

where the trader provides the consumer with the information on the right to cancel required by clause (m) of Schedule 3 within 12 months of the day on which the cancellation period would, but for this subsection, have expired in accordance with section 113 , that cancellation period shall instead expire on the expiry of the period of 30 days beginning on the day on which the consumer receives that information.

(4) The information on the right to cancel referred to in subsections (1) to (3) shall be provided in accordance with:

(a) section 103 , in the case of off-premises contracts;

(b) section 104 , in the case of off-premises contracts for repairs or maintenance to which that section applies;

(c) section 106 , in the case of distance contracts.