Consumer Rights Act 2022
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Time limits and means of reimbursement by trader: service contract | ||
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90. (1) Where reimbursement is owed to the consumer by the trader pursuant to a price reduction under section 87 or the termination of the service contract under section 89 , the trader shall make the reimbursement— | ||
(a) without undue delay and in any event before the expiry of the period of 14 days beginning on the date on which the trader was informed of the consumer’s decision to exercise the right to a proportionate reduction in the price or to terminate the contract, | ||
(b) using the same means of payment as the consumer used to pay for the service, unless the consumer expressly agrees otherwise and provided that the consumer does not incur any fees as a result of such reimbursement, and | ||
(c) without the imposition of any fee on the consumer in respect of the reimbursement. | ||
(2) If a trader fails to comply with the obligation to reimburse the consumer in accordance with this section, the trader shall be liable in damages for any loss or damage suffered by the consumer as a result of the failure. |